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Eyelash Training: The Gentle Art of Saying “No” to Your Clients

Most lash stylists are no stranger to the occasional client who asks for something outside of their expertise. Maybe they want an incredibly bold style beyond what the lash stylist is comfortable doing, or maybe they have a special request for a very intricate design. 

While it can be tempting to take on any challenge and say "yes" to every client, there are times when it's important to be firm and assertive in your refusal. As the expert in this situation, you know what is best for your client's lashes. Moreover, you have the authority to share your expertise. Therefore, you don't need to be afraid to tell them what you think is the right course of action.

It might be tough for you to refuse clients without feeling guilty, but it's necessary. So read on and learn more about how to decline requests while remaining professional gracefully.

Lash Career Moments: Sometimes, a "No" Means a Positive Response

Saying "no" can be difficult, especially when you're worried about losing business. However, it's important to remember that as an eyelash technician, your primary goal is to identify some situations where eyelash application is not possible or safe to do so.

In other words, you need to keep in mind that eyelash application can be tricky sometimes. If not done correctly, it can result in serious damage to the eyelashes. So here are some instances where you should say the word "no" during a lashing session:

  • If a client requests a style or length that you know will not suit their eyes or face shape, it's your responsibility to explain why you don't think it would work.
  • If you feel that the client's eyelashes are not strong enough to support a certain style or that an eyelash treatment may do more harm than good, it's your duty to decline their request.
  • If a client has very short lashes, applying extensions may not be possible without causing discomfort or damage. In this case, it is better to say no and recommend a different type of treatment, such as a lash lift. 
  • Saying no can also be necessary if a client has eyelash conditions such as blepharitis or Demodex mites, which can cause serious problems if eyelash extensions are applied.
  • If the client has eyelash loss or excessive shedding, this could indicate an underlying health condition. Therefore, it's best to refer them to a doctor before proceeding with the eyelash application.
  • If they have any cuts or abrasions around their eyes, it's best to avoid applying for eyelash extensions. You should avoid this situation because the extensions can worsen the injury and delay healing.

If a lash stylist does not feel determined in their abilities, it's better to say no than risk causing any harm. This will build trust and loyalty with clients in the long run, as they will know that you only take on jobs that you're confident with.

Best Practices to Follow When Declining Client's Request

Sometimes, a client asks for something that is not in the lash artist's wheelhouse or that goes against the lash artist's policy. In these circumstances, it's important to be able to say "no" without losing the client. Here are some pointers on how to go about it.

  • Listen to your client: The first and most important step in handling this situation is to listen to your client's desires and understand what they are looking for. Frequently, they may not be aware of what they're asking for and simply need some guidance. Or they may be feeling insecure about their lash extension and need reassurance from you that they're making the right decision.
  • Validate their feelings: It's essential to remember that your clients entrust you with their lash game. So, once you have a clear understanding of the client's vision, you can provide some empathy by trying to see things from their perspective and offer insights that will work for both of you. This action can help since they're probably just as stressed out about lash maintenance as you are. 
  • Explain why you're saying no in a kind and understanding way: It is important to be honest with the client and explain that it is not within the lash artist's abilities to provide the desired service. For example, if a client wants an eyelash extension style that you don't offer, explain in the nicest yet specific way that you're not comfortable doing that particular style.
  • Offer an explanation or solution: The client may become frustrated or offended if you try to beat around the bush or make excuses about their lash request. Instead, calmly explain why they are not recommended to use certain techniques or products. If they're insistent, you can offer to do a trial run on one eye first. This will help them distinguish between lash extensions within their lash line and those that aren't.
  • Be honest about your skill level: Remember, don't give in to pressure from clients. Don't try to wing it if they're forcing you to do something you're not comfortable with. The client will be able to tell, and it'll reflect badly on you. Alternatively, you can recommend another lash artist who might better fit their needs. 

Get That Girl Boss Hustle With Beauty Boss Academy’s Eyelash Training

Professional stylist lengthening female lashes during eyelash training

In the beauty industry, being an eyelash technician isn't just about mastering the skills of lash extensions or imprinting natural lash for everyone. It's also about standing firm and building competency while being likable at the same time. Eyelash technician training can help you learn to interact with clients gracefully as you develop your skills.

Beauty Boss Academy can help you be better equipped to build trusting relationships between clients. During the training, lash artists will learn how to apply and remove lash extensions properly and select the right lash extension for each client. In addition, lash stylists will also learn about the different types of lash extensions available and how to care for them properly. Overall, this educational trail will develop you to understand what's in and what's not for clients. 

Currently, we have training courses such as classic, volume, and complimentary courses. Every training program has all the basic to advance opportunities it can offer to help you build a name in the field. Other than the variety of eyelash technician programs, you can be able to access a community of other lash artists and clients. Some top lash artists teach our course in the industry, so you'll learn from the best. 
So, now is the time to take advantage of these resources offered by the best beauty academy. You can become the best lash artist possible and provide your clients with the best possible care. Sign up here!

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