We understand the hesitation to give in to your client's request. Sometimes, it's hard to say "yes" to your client's idea of good lash extensions when you know there’s a better lash style for them. Unfortunately, the cliché "the customer is always right" has been used too frequently, making it harder to say “no.”
Saying no to your clients can be hard, but remember, in the end, you have to do what's best for your clients' natural eyelashes. Yes, that includes saying no to doing your client’s mega volume lashes.
So, what should you do as a lash technician or certified lash expert when a client chooses a pair of lashes that are way too voluminous to complement their eye shape or face frame? What professional advice can we offer for this very likely lash situation?
Fortunately, there are fixes for this dilemma. Let’s break them down:
The most important thing when it comes to eyelash extensions is knowing what your lash client wants, what she needs, and what she will tolerate. It's important to have a clear understanding of your clients' needs so that you can deliver a service that exceeds expectations.
It is all about delivering long-lasting effects as an excellent lash artist. For some people, the look they desire may not be achievable, so knowing how to set expectations is a valuable skill to have.
Here are suggestions on what you can do to avoid doing your lash client's eyelash extensions:
It's critical to schedule an initial consultation as soon as possible in order to acquire information about your customer's anticipated results, and you need to set clear expectations at this point.
If you must, say no, explain why, and then suggest a different look that will work better, especially if a customer insists on extra-long or thick extensions even when these are not appropriate for their natural lashes. Make sure to inform your clients about the distinction between a set of extensions that would harm their natural lashes and a set that would not.
You can sugarcoat unwanted professional advice to prevent upsetting your client, but if it's too dangerous for their eye area, just be firm about it and say no from the get-go while explaining your reasons as the expert. It's just not worth all the post-session trouble.
Let's say they're still pushy after setting expectations or declining their request. Congratulations! You have a loyal client. So if they're not budging, devote your efforts to educating them about other options.
Spend some time informing them about extension diameters, weights, and the processes used to create different styles. Instead of taking a chance on lash loss with mega volume lash extensions, consider getting classic lashes. Refuse to yield to coercion. Remember that you are the authority.
While presenting them with other choices during your lash appointment, be honest with them and tell them that their lashes will look great but will not be as dramatic as they would like. Remember, it's always a good idea to ask your clients what they need from their eyelash extensions and ensure you have an appropriate solution in stock.
There are several things to take into account when selecting the best kind of eyelash extensions. The key components influencing the overall appearance are length, thickness, curl, and volume. Don't forget to consider the design's safety and viability as well.
Nevertheless, one of the surefire ways to narrow options is to choose a celebrity whose eyelashes you admire. Show a photo of a celebrity whose eyelashes you prefer to your client to divert their attention to cuter but safer lashes.
It would be best to choose a photo without eye makeup to let them appreciate the lashes alone. Giving them limited but great options will prompt them to choose a suitable lash style.
Ask them what they like about that celebrity's lashes. This will help you understand where they're coming from and make it easier for you to give advice on what would be best in terms of product selection, application, and style.
Let's say you've exhausted your options, and they're still keen on letting you do their lashes. Out of vocation responsibility, you can settle by agreeing to their request. You've already warned them about the dangers of it, plus other options that will suit them better. You did your part, but they want it their way.
It would be best to have a signed agreement such as a waiver to protect you as their lash technician and them as your client. A waiver ensures that two consenting adults understand the conditions laid down, effective from the start of the consultation to the end of the appointment.
You can also opt for a consent form. Here are just a few things why it is encouraged:
By getting your clients to sign this document at the beginning of each session, you can ensure that they know exactly what they are getting into and that they understand the risks involved with having their lashes done of their own volition.
This makes it easier for you if something goes wrong because now there is proof that your client was aware of what they were doing when they signed the waiver or consent form!
Once your lash client has reviewed it and understands the potential dangers of dramatic volume lashes, you can proceed with the service.
Volume lashes have become increasingly popular in recent years as more and more people seek to achieve a dramatic look. But it's crucial to keep in mind that natural lashes have uses going beyond aesthetics. If that natural purpose is being sacrificed for the sake of looking dramatic with weighty lash extensions, then maybe it's not a good thing to do volume set lashes. Ultimately, it’s you who calls the shots as the lash professional.
Enroll in Beauty Boss Academy to get exclusive access to different lash artist courses! Check out our various offers today for a chance to upskill or start your journey as a lash expert. You can also join our Beauty Boss Academy community on Facebook to obtain members-only entry to a one-of-a-kind space for beauty enthusiasts and lash professionals, plus special BBA updates and promotions!
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